General information

Dynamics F&SCM Support Senior Consultant
Ref #
Date Published
Tuesday, May 24, 2022
United States
Job Category
Advertised Location
Working time
Full Time

Description & Requirements

FORVIS' Technology practice is growing and needs more professionals!  We are currently looking to add a Dynamics F&SCM support consultant to join our growing Enterprise Team. The successful candidate will have a passion for enabling companies to operate their business more effectively using leading technologies and industry best practices. This role will work within our support center.

What You Will Do:

  • Provide level 2 support for D365 F&SCM production operations for clients
  • Provide proficient knowledge and capabilities in the Dynamics D365 F&SCM application, including the functional configuration, business processes, and technical architecture
  • Troubleshoot and resolve Dynamics D365 F&SCM functional and technical support cases
  • Troubleshoot and resolve Management Reporter support cases
  • Manage client expectations and communication throughout the support process
  • Work with project teams as applicable in resolving support issues
  • Utilize ERP implementation standards, tools, and documentation
  • Manage the support process and tickets from clients

A Successful Trusted Advisor Has:

  • Excellent listening skills, ability to translate client needs into workable solutions
  • Ability to travel minimally, up to 10% at times
  • Excellent written and verbal communication skills
  • Ability to work as an effective member of a team
  • Demonstrated ability to establish, and manage multiple priorities with relentless follow-through

Minimum Qualifications

  • Degree in Information Technology, Informatics or or equivalent professional experience
  • 5 combined years or more of functional and technical experience with Microsoft Dynamics AX 2012 and D365 F&SCM, including all functional areas.
  • Passionate about client service and Microsoft Dynamics D365 F&SCM
  • Comfortable with Microsoft SQL syntax, Dynamics D365 F&SCM table structure, and using SQL for report and SQL view design