FORVIS

FORVIS' Technology practice is growing and needs more professionals!  We are currently looking to add a Dynamics F&SCM support consultant to join our growing Enterprise Team. The successful candidate will have a passion for enabling companies to operate their business more effectively using leading technologies and industry best practices. This role will work within our support center.

What You Will Do:

• Provide level 2 support for D365 F&SCM production operations for clients
• Provide proficient knowledge and capabilities in the Dynamics D365 F&SCM application, including the functional configuration, business processes, and technical architecture
• Troubleshoot and resolve Dynamics D365 F&SCM functional and technical support cases
• Troubleshoot and resolve Management Reporter support cases
• Manage client expectations and communication throughout the support process
• Work with project teams as applicable in resolving support issues
• Utilize ERP implementation standards, tools, and documentation
• Manage the support process and tickets from clients

A Successful Trusted Advisor Has:

• Excellent listening skills, ability to translate client needs into workable solutions
• Ability to travel minimally, up to 10% at times
• Excellent written and verbal communication skills
• Ability to work as an effective member of a team
• Demonstrated ability to establish, and manage multiple priorities with relentless follow-through

Minimum Qualifications

• Degree in Information Technology, Informatics or or equivalent professional experience
• 5 combined years or more of functional and technical experience with Microsoft Dynamics AX 2012 and D365 F&SCM, including all functional areas.
• Passionate about client service and Microsoft Dynamics D365 F&SCM
• Comfortable with Microsoft SQL syntax, Dynamics D365 F&SCM table structure, and using SQL for report and SQL view design